PRIVACY POLICY
At Kelp Paws, we are committed to protecting your privacy and personal information. Our Privacy Policy outlines how we collect, use, and safeguard your information, as well as your rights to access to correct it. We adhere to the Australian Privacy Principles (APPs) as defined in the Privacy Act 1988 (Cth).
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Please note that our website may contain links to third-party websites. We are not responsible for how these sites collect, use, and store your information, so we advise you to review their privacy policies before accessing or using their site.
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We collect personal information in a lawful and non-intrusive manner to conduct our e-commerce business and provide services. This includes information you provide when making a purchase, registering or contacting us. We do not store credit card numbers, which are securely held by a third-party payment processor ecwid. Personal information we collect may include your name, address, email, phone number and billing address.
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We use cookies to enhance your browsing experience, maintain your shopping cart, and provide more relevant advertising and marketing messages. By using our website and agreeing to this policy, you consent to the placement and storage of cookies on your browser. We do not collect any information that could identify you as an individual during this process.
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We only use and disclose your personal information to fulfill the purpose for which it was collected and to provide you with a better user experience. If we disclose your information to a third party, we ensure that it is done so in a protected manner. We only use your personal information for marketing purposes if you have given express or implied consent.
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Occasionally, we may provide your personal information to third-party service providers. If the provider is located outside of Australia, we will transfer the information in accordance with Australian Privacy Principle 8 (APP 8).
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If you have inputted your email in a newsletter request form, we reserve the right to maintain advertisement communications with you unless you opt out.
We take all reasonable steps to ensure that your personal information is secure and not accessed, disclosed, or collected by unauthorized parties. You have the right to access and correct the personal information we hold about you. If you have any concerns or questions about our Privacy Policy, please contact us at sales@kelppaws.com.
SHIPPING POLICY
We want your experience with us at Kelp Paws to be a pleasant one - which is why we like to keep things as simple as possible. If for some reason things don't go quite to plan, we have a 30-day money-back guarantee which allows our dedicated customer service team to put things right again.
Please note: We cannot issue refunds unless you have first spoken to a Kelp Paws representative and have requested your refund, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).
REFUNDS TERMS & CONDITIONS
We accept returns for up to 30 days from delivery. An item is delivered as soon as the tracking link for each order has been changed to "delivered" by the appropriate courier service. Items returned after 30 days may not qualify for a refund. Money-back requests are assessed on a case-by-case basis.
Kelp Paws reserves the right to decline the money-back guarantee to a customer based on their transactional history on www.kelppaws.com The customer is responsible for the cost of an item's return unless there was an error on our behalf. The customer must arrange for the product to be shipped back to our office address. Due to the nature of couriers, it may cost more to send an item back to us than for us to ship it to you. A Kelp Paws customer service representative must be contacted to request your refund within the 30-day period before returning goods.
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Have You Purchased Through One of Our Retail Partners?
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If you have purchased a Kelp Paws product from one of our retail partners and would like to return it, please return to the point of purchase for details of their return policy.
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Damaged Items?
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To report a damaged shipment or product, kindly send photos of the damaged item to sales@kelppaws.com along with your invoice number and name. We will collaborate with you to resolve the issue.